Complaints Management

Compliance with legal and regulatory requirements and internal compliance rules is a top priority for credX AG. Violations must be detected at an early stage in order to initiate appropriate countermeasures and avert possible damage to customers, employees, business partners and the company.
The compliance function of credX AG has established several reporting channels in order to be able to find out about infringements in the company in a timely manner and to be able to follow up hints appropriately.
You can use the following channels to submit these reports and complaints:

Personal: Directly to your customer advisor
By telephone: Directly to your customer advisor or under +49 221 975 987 55
E-mail: Write to us at compliance@credx.de
In writing: Please send letters to credX AG, attn. Dr. Kauther, Elisenstraße 28, 50667 Cologne, Germany

The complaint is handled directly by the Compliance Officer. All complaints are processed immediately (within one week). Is there a delay in the processing of the complaint, the complainant must be contacted, the reasons for the delay must be given and the processing time must be communicated to the complainant. Each complaint is processed individually and must be decided on a case-by-case basis. After the complaint has been processed, the complainant must be contacted and informed of the individual facts and the result of the processing.

The competent supervisory authority is the Federal Financial Supervisory Authority (BaFin), Graurheindorfer Str. 108, 53117 Bonn.